
Fraud is Accelerating
March was Fraud Prevention Month. After offering a virtual talk to one investment advisor’s clients, we had four more advisors reach out with the same request. We’d like to think it was the talk. In reality, it reflects a growing problem.
Fraud is increasing, particularly among private clients and the institutions supporting them. AI is making scams more sophisticated and more targeted, while a growing number of people are active online without the tools to recognize the risk.
If you have family members who may be vulnerable, it’s worth checking in.
Continued Residential Security Concerns
Following a series of high-profile home invasions, we’ve seen an increase in calls related to residential security.
Some are coming from corporate security teams expanding support for their executives. Others are from individuals who are simply feeling less safe at home.
There’s also growing conversation around residents in areas like Rosedale organizing into what’s being described as a “virtual gated community.” The technology is getting there. License plate readers, drones, AI-enabled cameras.
There are still a lot of variables, including cost, so it’s too early to take a position. But it’s something we’re watching closely.
Pressure on Public-Facing Staff
We’ve recently been engaged by several municipalities facing rising challenges at public service counters.
These environments are designed to be open and accessible, which makes managing risk more complex. At the same time, the way frustration is being expressed is changing. Staff are dealing with a more hostile public, and tolerance for that behaviour is decreasing.
There are broader factors at play, including mental health. But the expectation is clear. People should feel safe at work.
We’re working with stakeholders to find solutions that balance accessibility with protection. That often requires a more thoughtful and creative approach.